Shipping Policy
At Dorméa, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:
Processing Time
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping Method
We offer a standard shipping option to accommodate your needs. The availability of shipping method may vary depending on your location and the items in your order.
Shipping Rates
We offer free shipping to UK, USA and NL.
Delivery Time
Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
Order Cut-Off Time
To ensure timely processing, all orders placed before 2:00 PM PST (Pacific Standard Time) on business days will be processed the same day.
Orders placed after 2:00 PM PST will be processed on the following business day. This allows us to maintain fast, reliable shipping and ensure your Dorméa products arrive as quickly as possible.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Lost Package Policy
At Dorméa, we strive to ensure all orders arrive on time and in perfect condition. However, in rare cases where a package is lost during transit, here’s how we handle it:
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For Customers with Shipping Protection: If you’ve purchased our Shipping Protection, we’ll send you a free replacement for any lost package—no questions asked. The price of shipping protection is $5
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Without Shipping Protection: If Shipping Protection wasn’t purchased at checkout, the customer assumes responsibility for lost packages. We always recommend selecting Shipping Protection to safeguard your order.
If you believe your package may be lost, please contact our support team at info@dormeasleep.com, and we’ll assist you right away.
Shipping Information
| Land | Shipping Time | Shipping Cost |
|---|---|---|
| United States | 6-8 Business Days | Free Shipping |
| Netherlands | 6-8 Business Days | Free Shipping |
| United Kingdom | 6-8 Business Days | Free Shipping |
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What is the return policy?
You have the right to return any product purchased from Dorméa within 30 days of the delivery date. The product must be unused, in its original packaging, and in the same condition as when you received it. For full details, please refer to our Return Policy page
How long will it take to get my orders?
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is free for all orders.
Any question?
You can contact us through our contact page! We will be happy to assist you.